Customer Solution Engineer (f/m/d)

Location: Berlin or Munich, Germany. Remote work support, flexible working hours, and onsite gatherings are available.

Company

hirify.global provides AI-driven, SaaS-based digital identity and fraud prevention solutions for international clients across financial services, telecommunications, travel and mobility, gaming, and other industries.

What you will do

• Lead technical discovery and design end-to-end solution architectures for identity verification, fraud prevention, authentication, eID, digital identity wallets, and e-signature.
• Support Sales with proposals, RFPs, RFIs, demos, and technical decision-making.
• Run proof-of-concept and pilot engagements, configure API integrations, build Postman collections, and manage sandbox environments.
• Guide client developers through API and mobile SDK integration, including webhooks, authentication, and testing.
• Diagnose API and SDK integration issues using logs and technical analysis.
• Own client accounts from signature through go-live and handover to Customer Success and Support.

Requirements

• Engineering or technical degree, relevant master’s degree, or equivalent practical experience.
• 3+ years of experience in solutions engineering, technical consulting, or SaaS implementation and onboarding.
• Strong solution architecture, discovery, qualification, API, mobile SDK, Postman, and Git skills.
• Experience leading proof-of-concepts, debugging integrations, and managing multiple client projects through go-live.
• Ability to explain technical complexity to engineers and business stakeholders and connect solutions to business outcomes.
• Fluent English and full professional German are both required.

Nice to have

• Experience with identity verification, KYC, KYB, AML, biometrics, liveness detection, eID, or fraud detection.
• Knowledge of eIDAS 2.0, EU Digital Identity Wallets, GDPR, or regulated industries.
• Mobile SDK delivery experience with iOS, Android, or React Native.
• Knowledge of web architecture, webhooks, OAuth, programming languages, or cloud platforms.

Culture & Benefits

• Remote work equipment support and flexible working hours.
• Mental health support through nilo, including one-to-one sessions.
• Udemy access with unlimited training content and certification opportunities.
• Paid special leave days and workcation possibilities.
• Regular onsite gatherings, internal initiatives, and summer parties.