Customer Success Manager (AI)

Location: Hybrid in Tallinn, Estonia; three days per week in the Tallinn office

Company

hirify.global develops Positionless Marketing, an AI-powered platform for analyzing, creating, launching, and optimizing personalized marketing campaigns.

What you will do

• Own the overall relationship with assigned clients and help them unlock value from the platform.
• Build trusted, strategic relationships with CMOs, CRM leads, project managers, and software developers.
• Connect clients with the right internal hirify.global resources and advocate for customer requests and issues.
• Provide training, guidance, and advice on using the hirify.global platform effectively.
• Communicate product updates and releases and support clients in adopting changes.

Requirements

• Bachelor’s degree.
• 1–4 years of experience in relevant roles, preferably in software or technology-related companies.
• Strong presentation, communication, interpersonal, organizational, and analytical skills.
• Ability to manage multiple tasks, learn quickly, and explain technology to different audiences.
• Excellent computer skills, including Excel.
• Must be eligible to work in Estonia; visa sponsorship is not available.

Culture & Benefits

• Positionless culture that encourages ownership, personal growth, and role development.
• Opportunity to learn and grow in a challenging, client-facing environment.
• Collaboration with colleagues and customers across multiple international locations.
• Equal opportunity workplace with adjustments available during the recruitment process.