Sales & After Sales Operations Manager (Electric Two-Wheeler)

Location: Vietnam; on-site

Company

Joint venture company accelerating Vietnam’s energy transition through an end-to-end electric two-wheeler mobility solution and integrated digital ecosystem.

What you will do

• Run sales and inventory planning across a multi-outlet dealer network, including demand forecasting, stock cover, replenishment triggers, S&OP, and trade reviews.
• Own stock allocation and the complete order-to-cash process, from dealer order requests and VIN allocation through payment, invoicing, dispatch, receipt, consignment, and returns.
• Operate the after-sales administration desk covering warranty claims, OEM claim batches, parts orders, payment reports, technician and recall registers, and goodwill intake.
• Manage dealer and workshop master data, onboarding gates, portal access, lifecycle changes, and monthly dealer scorecards.
• Administer promotions, commissions, incentives, settlements, operational KPIs, reporting packs, and reconciliation across ERP, DMS, CRM, and reported results.
• Own operational modules in ERP, DMS, and CRM, translating processes into requirements, acceptance criteria, UAT scripts, go-live support, controls, and continuous improvements.

Requirements

• 6–10 years of experience in sales operations, commercial operations, or distribution management, including at least 3 years in a dealer, distributor, or franchised channel in Vietnam.
• Experience with sales and inventory planning, PSI or S&OP, stock allocation, and sell-in/sell-out reporting for a multi-outlet network.
• Experience running an after-sales, warranty, or comparable transactional administration desk to defined deadlines.
• Hands-on ERP experience with Microsoft Dynamics 365, Odoo, SAP, or Oracle, covering order-to-cash, inventory, and serialized items.
• Experience with a dealer management system and CRM, including lead lifecycle, routing rules, and integrations with transactional systems.
• Advanced Excel and Power BI, SQL, or an equivalent query tool, with strong process design, documentation, controls, communication, and stakeholder management skills.
• Good written and spoken English and Vietnamese required.

Nice to have

• Experience in automotive, motorcycle, electric vehicles, consumer durables, FMCG, or a related industry.
• Experience with commission, incentive, or trade programme administration for channel partners.
• Experience in multinational companies, joint ventures, or start-up and growth-stage environments.

Culture & Benefits

• Structured, systems-minded, and deadline-driven operating environment.
• Opportunity to build processes, controls, and reporting standards from the ground up.
• Cross-functional collaboration with sales, after-sales, finance, dealers, workshops, and technology vendors.
• Role in an electric two-wheeler mobility business supporting Vietnam’s energy transition.