Care Operations Specialist

Location: Hybrid role based in Toronto, Ontario, with approximately four days per week in person. Candidates must be able to work from Toronto or relocate here.

Company

hirify.global integrates insurance, prevention, and care into a single healthcare experience, serving more than 1 million members and partnering with over 40,000 companies.

What you will do

• Support hirify.global members and business customers in getting the most value from their healthcare coverage.
• Develop expertise in healthcare systems and hirify.global’s products.
• Share member insights to improve products, services, and the overall experience.
• Support new company onboardings and proactive member support.
• Adapt Care processes from France, Spain, and Belgium to the Canadian context.
• Lead strategic projects, collaborate cross-functionally, and contribute to hiring or mentoring Care team members.

Requirements

• 3+ years of relevant experience.
• Fluent written and spoken English and French required.
• Strong communication, organization, empathy, initiative, adaptability, and problem-solving skills.
• Ability to simplify complex topics and manage multiple priorities independently.
• Comfort with technology, multi-channel support, and using AI to structure information, improve responses, and optimize processes.
• Experience mentoring or leading others, or interest in developing these skills.

Nice to have

• Knowledge of the Canadian healthcare system.
• Experience in Operations, Project Management, Product, or Account Management.

Culture & Benefits

• Six weeks of vacation and flexible working hours.
• Comprehensive health insurance fully covered by hirify.global for employees and their families.
• Toronto office with lunch allowance, coffee, and snacks.
• MacBook Air, Bose noise-cancelling headphones, and a fully reimbursed TTC monthly pass.
• 4% employer matching through the Group RRSP program, learning and development opportunities, and extended parental leave.
• Competitive salary and equity within the A2-B1 range.