Reimbursement Specialist, Bilingual (12-month Contract) - Canada (Remote)

Location: Canada, Ontario; 100% remote or hybrid on-site/virtual work available

Salary: CAD 60,425–77,675 annually

Company

hirify.global develops diabetes management technology, including the Omnipod system, to help improve access to diabetes care.

What you will do

• Process reimbursement activities, verify insurance benefits, and follow medical guidelines for covered products.
• Submit prior authorization requests for approval and payment of hirify.global products.
• Calculate and document patient cost-share amounts for English- and French-speaking customers.
• Coordinate with payers, patients, healthcare providers, Case Management, Sales, and Billing regarding order status.
• Document customer interactions in the database and maintain compliance with HIPAA and other regulatory requirements.
• Provide feedback to improve reimbursement processes and customer outcomes.

Requirements

• Associate degree required.
• Ability to work in Canada, with the role based in Ontario and offered remotely or in a hybrid format.
• Strong communication and customer interaction skills in English.
• Experience managing multiple priorities, resolving complex issues, and working effectively with cross-functional stakeholders.
• Proficiency with Microsoft Office applications and CRM systems.
• Ability to work overtime when required to meet business objectives.

Nice to have

• Proficiency in both English and French.
• Bachelor’s degree.
• 2–4 years of experience in medical devices, pharmaceuticals, healthcare, or consumer products.
• Knowledge of managed care and experience supporting patients with diabetes.
• Experience with reimbursement and private or public payers in Canada.
• Experience with Salesforce or another CRM system.

Culture & Benefits

• 12-month temporary contract.
• Remote work from home is available at 100%, with hybrid on-site/virtual work also permitted.
• Fast-paced, mission-driven environment focused on improving diabetes care.
• Cross-functional collaboration with internal commercial teams and external healthcare stakeholders.
• Office-based work may include sitting, standing, computer use, and occasional lightweight lifting.