Customer Service Representative - NA (Advanced Electronics)

Location: Hybrid in Mississauga, Ontario, Canada

Company

hirify.global develops materials and solutions for advanced electronics and high-tech industries.

What you will do

• Manage customer orders, indent orders, service invoicing requests, and order fulfillment activities.
• Respond to customer inquiries and complaints, including questions about pricing, stock, and recent sales.
• Coordinate customer returns and work with supply chain, logistics, manufacturing, sales, warehouses, carriers, and finance contacts.
• Build customer relationships, understand customer needs, gather market intelligence, and address account issues proactively.
• Analyze potential material delays with the Supply Chain team and provide differentiated, value-added services.
• Support commercial strategies and the Sarbanes-Oxley 404 compliance process related to customer service.

Requirements

• Bachelor’s degree or equivalent preferred.
• Experience building and maintaining strong customer relationships.
• Excellent interpersonal and written communication skills, strong office skills, and the ability to multitask.
• Knowledge of Order-to-Cash transactions in SAP.
• Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, Word, and Power BI.
• Ability to translate business needs into implementation plans, support change management, and adapt in a fast-paced environment.

Nice to have

• Salesforce.com experience.
• Logistics, operations, or manufacturing experience.

Culture & Benefits

• Collaborative work with Manufacturing, Marketing & Sales, Supply Chain, logistics, and finance teams.
• Exposure to advanced electronics products, applications, and service offerings.
• Comprehensive pay and benefits package.
• Equal opportunity workplace with reasonable accommodation available during the application process.