Senior Community Manager (Hospitality)

Location: New York City, New York, USA; onsite role with daily in-person tenant engagement, event execution, amenity management, and building support.

Salary: $105,000–$115,000 base salary per year, plus eligibility for a 10% annual performance bonus.

Company

Experience by hirify.global is a workplace hospitality brand launched by CBRE, operating experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers.

What you will do

• Design and execute tenant event calendars focused on community, engagement, and tenant retention.
• Manage event budgets, vendors, onsite execution, reporting, and related marketing communications.
• Own tenant app content, audience management, building notices, adoption strategy, local perks, and partnerships.
• Oversee amenity supplies, inventory, cleanliness, facilities issue escalation, and support for leasing tours.
• Build tenant relationships, manage onboarding, deliver in-suite activations, and run satisfaction surveys with follow-up action plans.
• Lead direct reports while modeling hospitality standards and resolving tenant issues professionally.

Requirements

• 5–7 years of experience in community programming, hospitality, or tenant engagement.
• Experience designing and delivering tenant or community programs at scale.
• Experience managing at least one direct report, including goal setting, feedback, and development.
• Strong written and on-brand communication skills, including experience with content calendars, newsletters, social channels, or apps.
• Strong organization, multitasking, tenant relationship, follow-through, and in-person communication skills.
• Ability to work onsite in New York City and maintain daily visibility with tenants and building stakeholders.

Culture & Benefits

• Service-oriented workplace hospitality environment centered on community and tenant experience.
• Opportunity to influence tenant satisfaction, engagement, NPS, and lease retention through programming.
• 10% annual performance bonus eligibility.
• Employment through CBRE, with the application reviewed by the Experience by hirify.global hiring team.