Senior Director, Nonprofit and Arts & Cultural Customer Success (AI)

Location: Remote, United States of America

Starting base pay: $150,400–$204,100 per year

Company

hirify.global provides purpose-driven technology and responsible AI for organizations creating social impact.

What you will do

• Lead and evolve the Customer Success strategy for nonprofit and arts and cultural organizations.
• Build AI-enabled customer success motions using predictive health scoring, risk identification, automation, and data-driven account prioritization.
• Drive retention, net revenue retention, payments and transactional revenue growth, product adoption, and employee-generated sales opportunities.
• Advise executives at nonprofits, foundations, faith communities, museums, and performing arts organizations.
• Own major customer escalations, ensuring rapid resolution, clear communication, and proactive risk management.
• Develop a high-performing leadership team and partner across Sales, Product, Marketing, Support, Payments, Finance, and Legal.

Requirements

• 12+ years of progressive leadership experience in Customer Success, account management, recurring revenue operations, advancement services, or a related discipline.
• Significant experience serving nonprofit, foundation, faith-based, or arts and cultural organizations.
• Demonstrated success owning retention, expansion, transactional or payments revenue, and measurable commercial outcomes.
• Expertise in customer segmentation, account planning, forecasting, product adoption, customer risk management, and organizational transformation.
• Experience using AI, predictive analytics, automation, and data-driven operating models.
• Ability to lead senior leaders, manage complex escalations, communicate with executive stakeholders and boards, and apply strong financial and commercial judgment.

Culture & Benefits

• Remote-flexible workforce.
• Medical, dental, and vision insurance.
• 401(k) program with employer match.
• Flexible paid time off and generous parental leave.
• Wellness programs, pet insurance, and legal and identity protection.
• Tuition reimbursement and donations support.