Field Service Technician/Documentation Specialist

Location: Norman, Oklahoma, United States; work in the Norman office

Company

hirify.global is the federal segment of Everforth, delivering technology solutions in data and AI, cybersecurity, and enterprise transformation for defense, intelligence, and federal civilian agencies.

What you will do

• Install, troubleshoot, maintain, and repair mechanical, electromechanical, electrical, and electronic equipment.
• Identify and analyze product and equipment failures and recommend corrective actions.
• Develop maintenance, safety, preventive maintenance, and life-cycle support documentation.
• Train employees and provide technical guidance to customers, technicians, and maintenance personnel.
• Develop procedures to prevent equipment issues and conduct failure trend analysis.
• Travel for training, site visits, and related business needs, including providing off-hours support when necessary.

Requirements

• 2+ years of experience in the field or a related area.
• Must be a US citizen or Green Card Holder and able to obtain a Public Trust clearance.
• Experience drafting, updating, verifying, and validating technical documentation based on engineering, vendor, and COTS information.
• Knowledge of maintenance repair, troubleshooting, PLC systems, and basic industrial control systems.
• Ability to communicate technical guidance, failure analysis, problem management, and trend analysis.
• Ability to coordinate with internal and external customers to resolve equipment and system problems.

Nice to have

• Experience guiding remotely located technicians through fault isolation and online diagnostic tools.
• Process improvement experience using Six Sigma DMAIC or engineering life-cycle support methodologies.
• Experience writing preventive maintenance routes and technical documentation.
• Proficiency with Microsoft Office, especially Excel.

Culture & Benefits

• Mission-driven work supporting defense, intelligence, and federal civilian agencies.
• Environment focused on delivery excellence, innovation, accountability, and professional development.
• Equal opportunity employment.