Support Consultant, Tier 2 (Lab - German)

Location: Kyiv, Ukraine — hybrid

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.

What you will do

• Provide technical support for hirify.global 3D scanners and software through online sessions, phone, email, and occasional on-site events.
• Manage support cases by gathering relevant customer information and recording it in the CRM.
• Collaborate with other departments and escalate customer feedback when needed.
• Build strong working relationships with reselling partners and end users.

Requirements

• Customer-oriented approach with strong communication and listening skills.
• Strong written and verbal German at B2 level or higher.
• Upper-Intermediate English or higher for internal communication.
• Problem-solving, logical thinking, analytical, multitasking, and empathetic skills.
• Results-driven and stress-resistant mindset with a commitment to continuous learning.

Culture & Benefits

• Professional, friendly, and supportive working environment.
• Professional growth and development opportunities.
• Healthy work-life balance.
• 24 working days of annual vacation, medical insurance, paid sick leave, and child sick leave.
• Maternity and paternity leave.
• Office breakfasts and lunches, free employee parking, and occasional business trips to Western Europe.