Support Consultant, Tier 2 - French (DS)

Location: Kyiv, Ukraine — hybrid

Company

Develops 3D scanners and software solutions for dental and hearing professionals, with products used by customers in over 130 countries.

What you will do

• Provide technical support for hirify.global 3D scanners and software through online sessions, telephone, and email.
• Support customers, reselling partners, and end-users worldwide.
• Collect relevant customer information and document support cases in the CRM according to company procedures.
• Coordinate with other departments and escalate customer feedback when needed.
• Participate in occasional on-site events and business trips to Western Europe.

Requirements

• Customer-oriented approach with strong communication, questioning, and listening skills.
• French and Ukrainian at B2 level.
• English at least Upper-Intermediate level (B2) for internal communication.
• Problem-solving, logical thinking, analytical, multitasking, and empathetic skills.
• Result-oriented, stress-resistant, eager to learn, and committed to self-development.

Culture & Benefits

• Meaningful work supporting the future of dentistry.
• Professional, friendly, and supportive working environment.
• Professional growth and development opportunities.
• Healthy work-life balance.
• 24 working days of annual vacation, medical insurance, paid sick leave, and paid child sick leave.
• Maternity and paternity leave, office breakfasts and lunches, and free employee parking.