Software Engineer II (Remote)

Location: Home-based remote role associated with Oak Brook, Illinois, United States; relocation is not provided.

Salary: $87,100–$111,000 per year, with potential incentive and bonus opportunities.

Company

hirify.global provides health and wealth solutions including HSA administration, automatic rollovers, emergency savings, custody services, and banking integrations.

What you will do

• Handle technical support escalations independently, troubleshoot issues, execute data corrections, and oversee trustee-to-trustee transfers, settlements, and remediation efforts.
• Monitor dashboards, logs, error reports, and alerting systems to identify anomalies and maintain system reliability.
• Coordinate with engineering, product, treasury, operations, and delivery teams to route unresolved issues and turn support trends into improvements.
• Create and maintain runbooks, document troubleshooting procedures, and contribute to incident postmortems and follow-up actions.
• Coach less experienced teammates and help improve internal troubleshooting processes and knowledge sharing.
• Use AI tools for prototyping, debugging, and problem-solving while reviewing generated code with sound engineering judgment.

Requirements

• 2+ years of experience in software engineering or support engineering.
• Working knowledge of JavaScript, TypeScript, React, Git, PostgreSQL or similar databases, and cloud platforms such as GCP.
• Practical experience with AI tools such as Claude Code, GitHub Copilot, or ChatGPT is required.
• Bachelor’s degree in computer science or equivalent experience, supported by strong analytical and problem-solving skills.
• Excellent communication, teamwork, attention to detail, and organizational skills.
• Availability for infrequent travel up to 10% and occasional overtime or after-hours work.

Nice to have

• Experience with observability tools such as Datadog, GraphQL, technical documentation, or Google BigQuery.
• Experience with banking or payment APIs such as Plaid.
• Background in customer support, technical troubleshooting, or production operations.

Culture & Benefits

• Work across engineering, operations, product, treasury, and customer-success functions.
• Healthcare coverage, 401(k) savings plan, company holidays, paid time off, parental leave, and an employee assistance program.
• Collaborative culture focused on compassion, trust, continuous improvement, and shared results.