5 дней назад
Customer Service (f/m/d) (Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service (f/m/d) (Logistics): Managing customer and supplier orders, production releases, inventory, shipments, and import-export logistics in Querétaro with an accent on SAP, ASN processing, customer portals, and delivery performance. Focus on coordinating material planning, solving supply and logistics deviations, validating customs documentation, and protecting customer requirements.
Location: Querétaro, Mexico; onsite
Company
operates within the Freudenberg Group and provides a manufacturing environment serving industrial and medical customers.
What you will do
- Monitor customer portals, maintain customer communications, provide shipping plans, and manage spot sales orders.
- Create, send, track, and obtain acceptance for ASNs, while coordinating samples shipments and customer packaging.
- Manage customer and supplier delivery performance, production schedule adjustments, finished-goods inventory, cycle counts, and critical-issue reporting.
- Send weekly supplier releases through SAP, track raw-material supply and MRP data, and resolve delivery deviations.
- Coordinate import-export and logistics activities, customs documentation, brokers, forwarders, transportation billing, and international trade records.
- Analyze premium freight requests and stop shipments when quality, safety, or logistical issues require it.
Requirements
- Degree in administration, international trade, logistics, industrial engineering, or a related engineering field.
- Advanced English required.
- Experience with customer and supplier problem management, including delays and complaints.
- Knowledge of customer platforms and OEM processes, including GM, Ford, Stellantis, Nissan, VW, and Tier 1 customers.
- Knowledge of SAP MM, Sales, PP, ASN, Import-Export CTPAT, EDI 830/862/857, inventory management, material planning, production planning, BOM, ERP, and warehousing.
- Approximately three years of OEM account management experience in customer service is desirable.
Culture & Benefits
- Full-time employment within the Freudenberg Group.
- Equal opportunity and commitment to diversity and inclusion.
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