Technical Support Engineer (Endpoint Security)

Location: Spring, Texas, United States of America. Relocation is available.

Salary: $73,800–$113,650 USD annually, with additional bonus and/or equity opportunities for US candidates.

Company

hirify.global’s Digital Solutions team supports software solutions focused on Digital Employee Experience and endpoint security.

What you will do

• Provide advanced technical support for hirify.global customers using DEX and endpoint security solutions.
• Own customer incidents from diagnosis through resolution, including diagnostics, logs, reproduction steps, and escalations.
• Coordinate technical issues, requirements, and resolutions between US customers and global product and engineering teams.
• Troubleshoot customer environments involving Windows endpoints, endpoint management, firewalls, and proxy servers.
• Participate in an on-call rotation for critical issues and communicate through email, ticket systems, and remote conference calls.
• Create knowledge base articles and troubleshooting guides while improving support processes and customer experience.

Requirements

• Professional proficiency in English is required.
• 5+ years of experience in technical support or similar roles.
• Experience supporting and configuring Microsoft Windows endpoints.
• Experience with endpoint management solutions such as Intune and SCCM.
• Good understanding of networking protocols, especially endpoint communication through firewalls and proxy servers.
• Bachelor’s degree in Computer Science, a related field, or equivalent experience, together with strong analytical and troubleshooting skills.

Nice to have

• Experience with DEX tools such as Nexthink, Omnissa, Tanium, or ControlUp.
• Knowledge of ITSM tools including Salesforce, ServiceNow, or Jira.
• Experience working in global support environments.

Culture & Benefits

• Customer-focused work in collaboration with product, engineering, and global support teams.
• Health, dental, and vision insurance.
• Short- and long-term disability insurance, life insurance, and an employee assistance program.
• Flexible spending account and flexible paid vacation and sick leave.
• 4–12 weeks of fully paid parental leave based on tenure and 11 paid holidays.