Customer Engagement Manager (Managed Services)

Location: Remote-US

Salary: $82,300–$131,500 USD annually

Company

High-speed connectivity technology company building infrastructure for the AI era.

What you will do

• Drive managed service onboarding projects from quote acceptance through service activation and ongoing performance reporting.
• Deliver project scope while optimizing schedules, costs, resources, and third-party deliverables.
• Lead customer engagement activities and act as the escalation point for managed service delivery matters.
• Manage multiple customer projects, stakeholder communications, executive-level updates, and status reporting.
• Identify, assess, and mitigate project risks throughout the project lifecycle.
• Coordinate with Services, Product, Supply Chain, Sales, partner, customer, technical support, and field engineering teams.

Requirements

• Bachelor’s degree in electrical engineering, computer engineering, computer science, business, or equivalent experience.
• 8+ years of relevant ICT experience with program or project management responsibilities.
• Experience supporting managed services, optical, cloud, or virtualization delivery projects.
• Skills in negotiation, influence, collaboration, customer-facing communication, and statement of work management.
• Experience monitoring incident management activities and coordinating resolution under service level agreements.
• Ability to use desktop, project management, and financial tools and travel in support of customer projects.

Nice to have

• Managed services and build-operate-transfer project experience.
• PMP, virtualization, networking, or ITIL Foundation ITSM certification.
• MS or MBA.
• Multivendor and software professional services experience supporting communication service provider or enterprise customers.
• Service Provider experience.

Culture & Benefits

• Flexible work environment focused on innovation, integrity, collaboration, growth, and well-being.
• Medical, dental, and vision plans.
• 401(k) with company matching, employee stock purchase program, and employee assistance program.
• Company-paid holidays, paid sick leave, vacation time, and applicable paid family leave.
• Discretionary incentive bonus eligibility for non-sales employees.