Customer Support/Success Agent AU (Healthtech)

Location: Remote from anywhere in Australia

Company

hirify.global provides a practice management platform that helps health professionals run efficient practices and spend more time caring for patients.

What you will do

• Run product demonstrations and guide new customers through onboarding and product adoption.
• Answer product questions and provide customer support across calls, demonstrations, onboarding, and proactive customer work.
• Investigate technical issues, identify root causes, and collaborate with Product and Engineering on complex problems.
• Review AI-generated support responses and apply judgement and empathy to improve customer outcomes.
• Identify recurring questions, improve internal knowledge resources, and suggest process improvements.
• Share knowledge and collaborate with Customer Success and wider business teams in a remote environment.

Requirements

• Legally entitled to work in Australia and able to work remotely from Australia.
• Experience supporting customers in a SaaS or technology business.
• Experience delivering product demonstrations, onboarding, or customer training.
• Experience using AI tools to improve productivity or customer outcomes.
• Strong communication, problem-solving, ownership, adaptability, and customer-first skills.

Nice to have

• Experience in healthcare, healthtech, or another fast-growing technology company.

Culture & Benefits

• Fully distributed work with no offices or commute.
• Flexible working arrangements outside agreed core hours.
• Generous paid time off.
• High-trust, results-driven environment with autonomy and limited bureaucracy.
• Opportunities for growth, experimentation, and contribution to product and support improvements.
• Meaningful work supporting healthcare professionals and patients.