Customer Operations Specialist II

Location: Tlaquepaque, Jalisco, Mexico

Company

hirify.global provides technology products and services.

What you will do

• Serve as the first point of contact for regular and selected top-tier customer accounts on daily operational matters.
• Resolve issues across the end-to-end sales process, including order status, returns, deliveries, invoicing, and financial post-sales programs.
• Coordinate with sales, supply chain, logistics, and other functions to resolve customer support issues.
• Act as a subject matter contact for specialized topics such as order management and special pricing.
• Train team members and contribute to process optimization across hirify.global.
• Represent the team as an expert on internal operational processes.

Requirements

• University degree or equivalent experience.
• Typically 2–4 years of related experience in supply chain, customer service, procurement, or financial management.
• Mastery of English and the local language, Spanish, is required.
• Intermediate communication skills and the ability to present information clearly to internal and external stakeholders.
• Knowledge of sales operations, operational issue resolution, analytical problem-solving, teamwork, and organization.
• Developing knowledge of local legal compliance issues.

Culture & Benefits

• Full-time employment.
• No shift premium for the Mexico schedule.
• Equal employment opportunity is provided in accordance with applicable law.