Diabetes Clinical Specialist (Omnipod)

Location: Onsite in Guadalajara, Jalisco, Mexico; in-person office work required

Company

hirify.global develops the Omnipod wearable, waterproof insulin delivery platform to help people with diabetes live simpler and healthier lives.

What you will do

• Provide empathetic phone-based clinical education and support to patients using the Omnipod product portfolio.
• Support onboarding, troubleshooting, customer retention, and first-call resolution for Type 1 and Type 2 diabetes customers.
• Answer clinical and technical questions and explain insulin pump therapy and product operation within the role's scope.
• Review diabetes data management reports and help customers prepare for healthcare professional conversations and follow-up.
• Document customer interactions in the CRM, follow standardized workflows, and meet service-level and KPI requirements.
• Maintain compliance with HIPAA and applicable regulatory requirements while completing administrative duties.

Requirements

• Bachelor's degree in a clinical field of study preferred.
• 2–3 years of experience working with patients in a clinical setting; diabetes experience is preferred.
• Proficiency in both English and Spanish is required.
• Strong oral and written communication, interpersonal, customer service, and clinical assessment skills.
• Computer proficiency, including Microsoft Suite and Salesforce.
• Ability to work in person in an office environment in Guadalajara.

Nice to have

• Experience with insulin pumps and continuous glucose monitoring systems.
• Prior industry or commercial experience.
• Experience providing virtual or phone-based clinical support, assessment, and troubleshooting.

Culture & Benefits

• Performance-driven environment focused on improving customer lives through innovative diabetes technology.
• Holiday, evening, and weekend coverage may be required.
• Work includes sitting and standing in a normal office environment and using a computer keyboard.