Costumer Service Supervisor (Automotive)

Location: Cuajimalpa de Morelos, Mexico City, Mexico; onsite

Company

Daimler Financial Services Mexico provides financial solutions for Daimler Truck distributors and customers within the automotive and transportation industry.

What you will do

• Lead, coach, and develop the Customer Service and 0–15 Days Past Due teams.
• Direct daily operations and monitor service levels, quality, productivity, contact rates, payment commitments, kept promises, and cure performance.
• Optimize staffing, scheduling, call routing, outbound campaigns, workflows, and account prioritization.
• Manage escalated customer and account issues, remove operational barriers, and ensure timely follow-up and accurate documentation.
• Use customer feedback and performance data to identify root causes and implement sustainable process improvements.
• Maintain compliance with policies, regulatory requirements, internal controls, quality standards, and approved customer treatment practices.

Requirements

• 2–4 years of experience in a supervisory or team-lead role in a fast-paced service or operations environment.
• Experience meeting targets, streamlining processes, and developing high-performing teams.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
• Strong leadership, coaching, analytical thinking, communication, problem-solving, planning, and change-adaptation skills.
• Bachelor’s degree in business administration, operations management, or a related field, or equivalent demonstrated experience.
• English proficiency at C1 or higher is required.

Nice to have

• Experience with Power BI.

Culture & Benefits

• Inclusive and diverse corporate culture with equal-opportunity practices.
• Environment focused on customer success, collaboration, accountability, and continuous improvement.
• Opportunity to contribute to sustainable transportation and financial services operations.