Customer Service Analyst

Location: El Salto, Jalisco, Mexico

Company

hirify.global supports customer service and order-management operations for nutrition, health, beauty, and food-related business activities.

What you will do

• Manage customer orders for pet food, including order entry, allocation, returns, invoice disputes, and credit adjustments.
• Coordinate order status, product availability, pricing, and delivery commitments with customers and internal teams.
• Review open-order reports and proactively communicate supply issues to assigned customers.
• Set up and maintain customer portal accounts and update customer and material information in SAP.
• Record and follow up on logistics and quality complaints in the designated global database.
• Resolve or escalate incomplete and blocked sales orders while supporting account management and sales teams.

Requirements

• 1–3 years of experience in customer service, marketing, sales, technical services, supply, or logistics support.
• Advanced English and advanced Spanish are required.
• Ability to analyze customer issues, synthesize information, and identify specific problems.
• Strong attention to detail, organization, and conflict-management skills.
• Ability to work from El Salto, Jalisco, Mexico.

Culture & Benefits

• Purpose-led and performance-driven corporate culture focused on people and the planet.
• Opportunities for professional growth and development.
• Opportunity to improve processes and make a business impact.
• Equal employment opportunity and inclusion commitment.

Hiring process

• Submit a resume through the online career portal.
• Applications are handled through the career portal in accordance with the company's recruiting process.