Customer Service Supervisor

Location: USA - Wisconsin - Chippewa Falls - 1450 Lakeland Drive; office-based role with minimal travel.

Company

hirify.global Industrial Coating Systems develops and supports industrial coating systems and aftermarket services.

What you will do

• Lead, develop, and evaluate the Americas Customer Service team, including hiring, training, work assignment, and performance management.
• Support domestic and international customers and regional sales managers with timely, accurate customer service.
• Oversee order entry, quotations, customer communication, and aftermarket spare parts sales.
• Maintain relationships with top customers and create action plans to win, support, or recover business opportunities.
• Partner on annual spare parts sales planning, pricing strategy, profitability goals, and portfolio simplification.
• Identify, quantify, and report sustainable profitable growth opportunities while reducing non-value-added work.

Requirements

• Experience in customer service, sales support, or a related technical role.
• Strong oral, written, listening, communication, organizational, and people skills.
• Demonstrated accountability, follow-through, and ability to maintain customer commitments.
• Ability to manage multiple tasks independently and collaborate in a dynamic environment.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Nice to have

• Experience with a CRM system such as C4C.

Culture & Benefits

• Full-time employment in an office environment.
• Team-based work with customers, suppliers, regional sales managers, and internal stakeholders.
• Minimal travel required.
• Work guided by the NBS Next framework and a focus on simplification.