Technical Manager (Credit Hire)

Location: Bolton, United Kingdom; hybrid workplace; Monday-Friday, 9am-5pm with 35 hours per week and a one-hour unpaid lunch

Company

hirify.global/Keoghs provides legal and claims solutions to insurers, businesses, and suppliers to the insurance sector, managing insurer claims and developing technology-driven services including an artificial intelligence insurance lawyer.

What you will do

• Own quality, performance, risk management, and client care across Credit Hire litigation and pre-litigation work.
• Develop and monitor KPIs, performance trends, client satisfaction, professional indemnity spend, complaints, and losses linked to errors.
• Implement quality, risk, supervisory, case-handling, capacity, and client-care strategies aligned with operational, commercial, and client requirements.
• Lead audits, pre-client audit preparation, improvement plans, and collaboration with Technical Directors, Operations, Growth/Sales, CAMs, partners, and client service teams.
• Manage Technical Supervisors and Technical Leads while driving training, development, communication, engagement, and continuous improvement.
• Review case law and rule changes and implement updated technical policies and strategies across Credit Hire.

Requirements

• Solicitor or Legal Executive qualification.
• Proven experience handling Credit Hire litigation files, with a focus on results-driven performance and client care.
• Financial authority of at least £100,000.
• More than 5 years of claims-handling experience, including litigation.
• Leadership experience in a Team Leader or Supervisor role.
• Experience as a Technical Manager or Technical Lead.
• Ability to build relationships, conduct meaningful consultation, and lead through listening, perception, and cooperation.
• Strong communication skills, including the ability to manage multiple initiatives and liaise with unrepresented and vulnerable claimants.
• Strategic thinking combined with a hands-on approach, with an understanding of balancing quality and profit; ability to set, balance, and communicate competing priorities.
• Proactive, decisive, and sensitive approach to facilitating change; ability to lead by example and encourage adoption of best practice.

Nice to have

• Pre-litigation claims-handling experience.
• Experience liaising with unrepresented and vulnerable claimants.
• Experience driving quality, client care, and results-oriented improvement.
• Experience facilitating change in environments that adopt change at a moderate pace.
• Experience recruiting champions for best practice across teams and offices.

Culture & Benefits

• Permanent full-time employment with a hybrid workplace.
• hirify.global Incentive Plan and 25 days of holiday, increasing with service, with the opportunity to buy or sell 3 days.
• Family-cover private medical insurance, healthcare cash plan, online GP, mental health, wellbeing, financial, and legal support.
• Death in Service, Critical Illness Cover, income protection, and pension contributions of 5% employee and 3% employer.
• Employee Resource Groups, volunteering programme, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex, and retail and leisure discounts.

Hiring process

• Application, CV review, and initial phone call.
• Interview followed by offer and hiring.