Эта вакансия в архиве
Посмотреть похожие вакансии ↓обновлено 5 дней назад
Customer Success Manager - Search Marketing Analytics
Описание вакансии
Текст:
TL;DR
Customer Success Manager - Search Marketing Analytics (SEO/AI): Helping sophisticated customers turn digital marketing data into actionable strategies, platform workflows, and business outcomes with an accent on search visibility, analytics, and executive-level recommendations. Focus on analyzing customer data, driving technology adoption, training cross-functional teams, and enabling advanced AI-powered use cases.
Location: Cleveland, Ohio; at least 3 days onsite in the Cleveland office
Company
provides an SEO, search, and brand visibility platform that combines data and AI-driven insights to help organizations plan, optimize, and measure digital marketing performance.
What you will do
- Turn customer data and digital marketing insights into strategies that improve brand visibility and business performance.
- Analyze customer data, identify meaningful insights, and present recommendations to customer leaders and executives.
- Translate customer goals into effective platform workflows, reporting, research, and use cases.
- Lead customer sessions, train teams across divisions, and drive platform adoption through ongoing education.
- Build strong customer relationships, expand platform value, and enable advanced AI-powered use cases.
Requirements
- 5+ years of relevant experience managing multiple customer accounts, ideally in Customer Success, Digital Marketing, Analytics, or a related field.
- Bachelor’s degree.
- Ability to uncover business needs, analyze data, develop insights, and present recommendations to customers and executive stakeholders.
- Experience driving technology adoption, managing complex integrations, and partnering with technical and business stakeholders.
- Strong understanding of digital marketing with working knowledge of SEO.
- Enterprise experience with Tableau, Domo, Power BI, Adobe Analytics, or similar platforms.
Culture & Benefits
- Collaborative, curious, and supportive working environment.
- Medical, dental, and vision insurance with multiple package options.
- 15–23 days of paid time off depending on tenure, plus 10 paid holidays.
- Pre-tax commuter benefits and company contributions for parking or public transit costs.
- Fitness benefits, therapy and professional coaching sessions, paid parental leave, and pet wellness and insurance plans.