Senior Manager, Coach (Re)Loved & Repair Workshop

Location: Onsite in North Bergen, New Jersey, USA

Base pay range: $90,000–$95,000 per year

Company

Coach is a global fashion house founded in New York in 1941 and part of the hirify.global portfolio of brands.

What you will do

• Lead production for handbag repair, restoration, remaking, Coach (Re)Loved drops, and special projects.
• Plan resources, set production goals and KPIs, and maintain quality, cost, lead-time, and output targets.
• Improve production tools, systems, workflows, and operating practices to increase scalability and productivity.
• Lead, coach, and develop craftspeople and direct reports, including performance goals and development plans.
• Support the apprenticeship program and build future talent pipelines.
• Partner with Design, Customer Experience, product development, inventory, and the New York workshop.

Requirements

• Professional bilingual proficiency in Spanish and English is required.
• Experience with people management, operations, and process management.
• Strong understanding of product development processes.
• Ability to lead repair and restoration operations while maintaining craftsmanship and brand standards.
• Commitment to safety regulations, responsible material use, waste reduction, sustainability, and circularity.

Nice to have

• Interest in developing new methods of making and remaking products.
• Experience supporting skill development in preparation, painting, hardware, or stitching techniques.

Culture & Benefits

• Collaborative and transparent workshop environment focused on accountability, craftsmanship excellence, and continuous learning.
• Focus on circular innovation and Zero Waste certification goals.
• Medical, dental, and vision insurance.
• 401(k), paid parental leave, commuter benefits, disability insurance, and tuition assistance.