Sales and Business Operations Director (SaaS)

Location: Remote United States

Salary: $150,000–$200,000 per year, depending on skills, experience, and location.

Company

hirify.global provides third-party enterprise software support, managed services, and Agentic AI ERP innovation solutions for organizations worldwide.

What you will do

• Lead annual and quarterly business planning and develop operating strategies aligned with growth objectives.
• Build executive dashboards, performance reports, forecasts, and data quality frameworks for the revenue organization.
• Analyze sales, renewal, retention, and customer lifecycle metrics to identify opportunities, risks, and at-risk accounts.
• Improve customer lifecycle processes, governance frameworks, operational policies, and automation initiatives.
• Manage CRM processes and translate business requirements into system enhancements that drive adoption and compliance.
• Lead cross-functional strategic programs, stakeholder alignment, timelines, executive updates, and change management.

Requirements

• Bachelor's degree in Business, Finance, Operations, or a related field.
• 8+ years of experience in Sales Operations, Revenue Operations, Business Operations, Customer Success Operations, or related disciplines.
• Experience supporting recurring revenue and customer-focused business models.
• Demonstrated ability to lead complex cross-functional projects from planning through execution and present recommendations to senior leadership.
• Advanced Salesforce CRM experience, strong analytical and data visualization skills, and advanced Microsoft Excel capabilities.
• Experience with business intelligence, reporting platforms, process mapping, and business requirements documentation.

Nice to have

• Experience in software, technology, SaaS, or subscription-based businesses.
• Knowledge of customer retention, renewals, and customer success operating models.
• Experience with partner operations, channel programs, or ecosystem management.
• MBA or another advanced business degree.

Culture & Benefits

• Full-time employment with a remote U.S.-based work arrangement.
• Medical, dental, and vision insurance.
• Disability insurance and paid parental leave.
• 401(k) program and generous paid time off.
• Collaborative, inclusive environment focused on innovation, client outcomes, and professional growth.