Community Management Associate

Location: Remote

Company

hirify.global manages online communities, client projects, and customer engagement initiatives across advertising, digital, creative, technology, marketing, and consulting accounts.

What you will do

• Manage client customer touchpoints across social media while maintaining brand tone, identity, and processes.
• Initiate conversations, support engagement and loyalty, and identify opportunities to strengthen online communities.
• Track community activity, analyze performance, and prepare regular reports based on customer queries and engagement data.
• Coordinate project tasks, timelines, resources, briefs, stakeholder communication, launches, and late deliverables.
• Support client onboarding, presentations, pitches, brainstorming sessions, and ongoing ad hoc requests.
• Maintain organized client files, permissions, and administrative documentation in Google Drive.

Requirements

• Bachelor’s degree in Marketing, Communications, Advertising, Business, or an equivalent qualification.
• Exceptional verbal and written communication skills, strong interpersonal abilities, and a customer-focused approach.
• Strong organizational skills with proficiency in Google Drive, Notion, ClickUp, Google Suite, and especially Google Sheets.
• Ability to work independently and collaboratively in a remote work setting.
• Proactive, detail-oriented, deadline-driven, and capable of managing multiple client tasks.
• Strong commitment to customer satisfaction and improving the customer experience.

Nice to have

• Familiarity with digital marketing, advertising, creative, or technology industries.
• Experience with social media management tools such as MyAlice, Sprout Social, Sprinklr, Mentionlytics, or Clockify.
• Basic design skills using Canva.
• Experience preparing analytical or performance reports.

Culture & Benefits

• Full-time remote work.
• Training programs and team knowledge-sharing initiatives.
• Opportunities to contribute to cross-functional improvement and innovation projects.
• Use of AI tools, automation, and emerging technologies to improve productivity and workflows.