Dealership Support Agent (Fintech)

Location: Sheffield, UK; hybrid with 3 days per week in the office and 2 days working from home after probation. Candidates must already have the right to work in the UK.

Salary: £26,500–£28,500 basic salary, depending on experience, plus a monthly bonus scheme.

Company

hirify.global is a fast-growing fintech scale-up providing digital payments and insight solutions for automotive retailers and drivers.

What you will do

• Handle dealership enquiries by telephone, email, and live chat.
• Resolve payment, invoicing, settlement, and billing queries while maintaining high first-time resolution rates.
• Gather, review, and upload partner data to support smooth dealership onboarding.
• Explain additional KYC requirements and help dealerships provide complex information.
• Manage workloads within defined SLAs and KPI targets, maintaining accurate reports.
• Follow company policies, Consumer Duty guidelines, industry regulations, and data protection requirements.

Requirements

• Previous experience in a B2B support or helpdesk role is essential.
• Strong numeracy, including GCSE Maths Grade 4/C or equivalent, is essential.
• Strong IT literacy and written and verbal communication skills.
• Excellent problem-solving, decision-making, organisation, and attention to detail.
• Ability to manage competing priorities, meet deadlines, and work independently.
• Existing UK right to work is required; visa sponsorship is not available.

Nice to have

• Financial services or invoicing experience.
• Spanish language skills at B2 level or higher.
• AS or A-Level qualifications.

Culture & Benefits

• Private healthcare and cash plan.
• 26 days of holiday plus bank holidays and volunteer days, pro-rated where applicable.
• Tax-saving pension and salary-sacrifice schemes, including Cycle to Work, electric vehicle, and nursery fee options.
• Annual wellbeing and development allowances through the benefits platform.
• Flexible working policy, paid parental leave, and an annual company retreat.