Commercial Support Executive (Ecommerce)

Location: Hybrid working in Sheffield, United Kingdom

Company

hirify.global is an international media business operating publishing, audio, radio, podcast, entertainment, and ecommerce services across Europe.

What you will do

• Handle frontline customer enquiries, complaints, refunds, and general customer care.
• Manage CRM records and maintain GDPR compliance.
• Coordinate the Planet Offers inbox and internal queries.
• Act as the liaison between Account Managers and the Planet Offers platform.
• Upload and maintain offers, manage workflows in monday.com, and support marketing campaigns and promotions.
• Identify process improvements and customer experience enhancements while collaborating with the wider Customer Engagement team.

Requirements

• Experience in customer service, ecommerce, or commercial support.
• Familiarity with CRM systems, ideally Microsoft Dynamics 365.
• Comfort working with CMS and ecommerce platforms.
• Strong attention to detail, organisation, communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities and deadlines with a strong customer focus.
• Ability to work in the hybrid Sheffield-based arrangement.

Nice to have

• Experience using project management tools such as monday.com.

Culture & Benefits

• Permanent, full-time employment with flexible working opportunities.
• 28 days of holiday, bank holidays, and two volunteer days.
• Access to Bauer Academy and internal training opportunities.
• Enhanced maternity, adoption, paternity, and shared parental leave pay.
• Inclusive and accessible recruitment process with reasonable adjustments available.