Customer Experience Specialist (Cycling Insurance)

Location: Hybrid or remote-first work from London or Bristol, United Kingdom; Amsterdam, Netherlands; or Toulouse, France. Applicants must already have the right to work in the UK.

Company

hirify.global is a cyclist-focused insurance company built around a collective model that shares claims costs and provides bicycle protection.

What you will do

• Support customers and potential customers with questions about insurance products, services, bicycles, and new initiatives through web chat and email.
• Help members file claims and guide them through bicycle and equipment repairs or replacements.
• Coordinate with bike shops, manufacturers, distributors, and other third parties during claims.
• Act as the first point of contact for B2B partners and help their riders return to the road.
• Work with CX colleagues across the UK and Netherlands to provide a fast, seamless customer experience.
• Collect customer feedback, produce actionable insights, and contribute to projects with Marketing, Product, and Technology.

Requirements

• English and German are required.
• Native-level written Dutch and English communication is required.
• Understanding of technical cycling terminology and strong empathy for cyclists and people dealing with bicycle loss, damage, or injury.
• Strong customer-support mindset, excellent written communication, curiosity, and the ability to learn quickly.
• Comfort with learning and using multiple customer-support systems; training is provided.
• Applicants must already have the right to work in the UK; visa sponsorship is not available.

Nice to have

• Previous insurance experience.
• WFT insurance certificates.
• Experience as a bike mechanic.

Culture & Benefits

• Remote-first work with the option to work from home or hirify.global offices in London and Bristol, with no minimum office attendance.
• 25 days of annual leave plus bank holidays, with up to 5 days transferable each year.
• Company share options, an annual bonus of 5% of base salary when company targets are met, and a 3% pension contribution.
• Private medical insurance, mental health support, and monthly lunch credit.
• Company-wide events, office social budgets, cycling-industry discounts, and monthly credit toward bicycle insurance.
• Inclusive workplace focused on diversity, equity, inclusion, belonging, and reasonable adjustments during hiring.