Scaled Account Manager (Cloud)

Location: Remote US East; open to candidates located in North America

Company

hirify.global is a global technology company providing cloud intelligence, multicloud expertise, and cloud products and services for cloud-driven organizations.

What you will do

• Own a scaled portfolio of primarily SMB and mid-market accounts using Salesforce to manage stakeholders, priorities, risks, renewals, and opportunities.
• Prioritize customer engagement using account data, dashboards, CRM workflows, and automation tools.
• Drive retention and renewals by identifying risks, coordinating mitigation plans, and leading commercial discussions.
• Identify and manage expansion opportunities across cloud workloads, migrations, cost optimization, managed commitments, products, and services.
• Partner with Sales, Customer Success Managers, Forward Deployed Engineers, specialists, and cloud-provider teams on account plans and execution.
• Run customer reviews, product demonstrations, FinOps discussions, onboarding, escalation reviews, and feedback-sharing activities.

Requirements

• At least 2 years of experience in Account Management, Customer Success, or Customer Engineering.
• At least 3 years of experience in a technology company.
• Strong verbal and written English communication skills.
• Strong technical skills and the ability to build influential relationships with technical teams.
• Strong operational, administrative, analytical, and detail-oriented skills.
• Ability to work remotely from North America.

Nice to have

• Experience with AWS, Google Cloud Platform, or other major public clouds.
• Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies.
• AWS Cloud Practitioner or Google Cloud Digital Leader certification.

Culture & Benefits

• Remote work with flexible scheduling.
• Unlimited vacation, health insurance, and parental leave.
• Employee stock option plan and home office allowance.
• Professional development stipend and peer recognition program.
• Inclusive culture focused on entrepreneurship, continuous learning, collaboration, and personal growth.