Technical Account Manager (AI)

Location: USA, Seattle; fully remote with approximately 20% travel and onsite customer engagements

Company

hirify.global develops enterprise data management software for capturing, cataloging, refining, enriching, and protecting large datasets used in real-time analytics and AI training and inference.

What you will do

• Build trusted customer relationships and serve as the primary post-sales contact for assigned accounts.
• Coordinate technical support, installations, upgrades, break-fix work, expansions, and onsite customer engagements.
• Lead weekly, monthly, and quarterly customer review meetings and manage account communications.
• Advocate for customer use cases, bugs, feature requests, and product adoption with engineering and product teams.
• Lead Customer Success team members, coordinate skill sets, manage escalations, and balance KPIs with customer satisfaction.

Requirements

• Customer-first mindset, strong organization, self-management, adaptability, and ability to handle difficult customer situations.
• Excellent written and verbal technical communication and presentation skills.
• Experience with enterprise IT infrastructure, networking, storage, and enterprise software.
• Working knowledge of Linux administration, Linux networking configuration, and network troubleshooting.
• Ability to travel approximately 20% of the time.
• MS or B.Sc. in computer science, computer engineering, electrical engineering, or a related field.

Nice to have

• In-depth hands-on experience with storage, S3, and high-performance computing.

Culture & Benefits

• Fully remote work within a growing global team.
• Customer-first environment focused on technical excellence and measurable market impact.
• Collaboration with Sales, Support Engineering, Professional Services, product development, and external partners.
• Responsibilities evolve with changing business needs.