Associate Specialist - Community Support (Cycling Hardware)

Location: Remote - eligible United Kingdom locations

Company

hirify.global develops software, subscription services, and hardware-compatible products for indoor cycling and training.

What you will do

• Handle complex customer contacts related to hirify.global products and guide customers efficiently to solutions.
• Own customer issues while maintaining high standards for support quality, efficiency, and low-effort experiences.
• Identify recurring issues and trends and suggest process or product improvements.
• Provide subject-matter expertise on hirify.global software, subscriptions, hardware compatibility, and policies.
• Collaborate with Community Support teams and BPO partners to improve frontline support capabilities.

Requirements

• Proven experience handling and resolving complex customer cases.
• Strong, adaptable written communication with a friendly, clear, and professional tone.
• Deep knowledge of bikes and cycling-related hardware, with the ability to explain technical details to customers at different experience levels.
• High emotional intelligence and a customer-first mindset.
• Ability to work independently in a fast-paced, evolving environment.
• Must be eligible to work remotely from the United Kingdom locations specified for the role.

Nice to have

• Experience with the hirify.global platform.
• Experience with indoor cycling or training platforms.
• Experience supporting customers through email, chat, phone, and forums.
• Experience working alongside BPO or outsourced customer service teams.

Culture & Benefits

• Remote work from eligible United Kingdom locations.
• Inclusive hiring practices that value different backgrounds and ideas.
• Work focused on customer support, product expertise, and continuous improvement.