Customer Service Manager (Electric Mobility)

Location: Hybrid, Amsterdam, Noord-Holland, Netherlands

Company

hirify.global is building a European network of renewable-energy-powered fast-charging stations to support electric mobility.

What you will do

• Lead, manage, coach, and develop a customer service team of 10 people.
• Manage the BPO partner and ensure delivery against hirify.global’s customer experience standards.
• Monitor service levels, quality, CSAT, response times, resolution rates, and other performance metrics.
• Identify and implement process optimisation, automation, and continuous improvement opportunities.
• Work with Service Operations and other internal teams to share customer insights and scale support across multiple markets and channels.
• Report to the Head of Service Operations.

Requirements

• 5+ years of experience in customer operations, customer service, or operations management.
• Proven experience managing, coaching, and developing teams.
• Experience working with a BPO or other external service provider.
• Experience with process optimisation, automation, and continuous improvement.
• Comfort working with performance and quality metrics, including CSAT, response times, resolution rates, and service levels.
• Fluent English is required; Dutch or another European language is a plus.

Culture & Benefits

• Work-life balance, work flexibility, and family-friendly policies.
• €3,000 annual training and development budget.
• 29 holidays plus 2 Mission Days.
• Fully covered pension plan and stock option plan.
• Vegetarian lunches, snacks, drinks, shared electric pool cars, and access to gyms and wellness facilities across the Netherlands.
• Mental wellbeing support, enhanced parental leave and coaching, women's health support, social gatherings, and annual company trips.

Hiring process

• Submit a CV and motivation letter explaining interest in hirify.global and the role.
• The recruitment team will contact applicants to explain the next steps.