Senior Claims Handler

Location: Glasgow, United Kingdom; hybrid workplace

Company

hirify.global is a specialist professional services and technology firm supporting insurance and other highly regulated businesses with claims, risk, underwriting, customer experience, and digital transformation services.

What you will do

• Manage technically complex and high-profile casualty claims, including personal claims allocation, correspondence, post, and diary work.
• Support the Team Leader with people development, work allocation, team performance, and deputising responsibilities.
• Coach and mentor new employees on technical, process, and soft skills.
• Answer technical referrals, including repudiations and recovery abandonments, and support colleagues with ad hoc queries.
• Communicate professionally with customers, clients, and brokers by telephone, email, and post.
• Identify improvements to processes, procedures, and customer experience while representing hirify.global' values.

Requirements

• Good experience handling property and/or liability claims.
• Good IT skills, including an understanding of Microsoft Word and Excel.
• Excellent telephone manner and written and verbal communication skills.
• Ability to meet deadlines, prioritise workload, and multitask in a fast-paced environment.
• Ability to work in a hybrid arrangement based in Glasgow.

Nice to have

• Working toward a CILA qualification.

Culture & Benefits

• Permanent full-time employment with flexible working options.
• 25 days of holiday, increasing with service, with the option to purchase additional days.
• Professional qualification funding, development opportunities, leadership training, and learning programmes.
• Pension contributions, life assurance, enhanced family leave, financial wellbeing support, and employee assistance.
• Retail discounts, cycle-to-work and lease car salary sacrifice schemes, wellbeing resources, and employee volunteering opportunities.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hire.