E-commerce Operations Manager

Location: Taipei City, Taiwan; hybrid workplace

Company

Growing consumer brand expanding its Taiwan market and sales channels.

What you will do

• Own demand forecasting, inventory planning, allocation, and stock optimization across all sales channels.
• Manage international ordering, imports, customs clearance, product inspections, and certification applications such as BSMI and NCC.
• Run inbound and outbound operations, including shipping, receiving checks, stock movements, and coordination with 3PL and logistics partners.
• Assess warehouse relocation or expansion needs and lead cost improvements across inventory and logistics.
• Operate the Shopify back office, maintaining order, product, and inventory data.
• Manage customer inquiries, after-sales service, returns, exchanges, complaints, SOPs, KPIs, and automation initiatives.

Requirements

• 5–7 years of experience in supply chain, logistics, or e-commerce operations.
• Hands-on ownership of imports, inbound and outbound operations, inventory management, and the full operations process.
• Demonstrated experience with demand forecasting and inventory management.
• Experience managing 3PL or external logistics vendors.
• Strong Excel and data analysis skills, with the ability to turn operational data into improvement proposals.
• Ability to read and write English for collaboration with an overseas headquarters; comfortable working independently in a small team.

Nice to have

• Hands-on experience with the Shopify back office.
• Experience applying for product inspections and certifications such as BSMI or NCC.
• Multi-channel inventory experience with marketplaces such as Shopee or momo.
• D2C online store experience or experience with process design, automation projects, or SOP building in a startup or small team.

Culture & Benefits

• Own the operations function single-handedly in a lean environment.
• Work across the full operations scope, from international imports and logistics to inventory and customer experience.
• Build the automation, SOPs, and operational systems currently missing from the function.
• Hybrid work arrangement in Taipei City, Taiwan.