Senior Lab Project Services Manager (Clinical Research)

Location: Singapore

Company

IQVIA provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Manage the operational delivery, setup, planning, execution, and closeout of complex clinical research studies.
• Develop and maintain project plans, milestones, risk logs, issue logs, action trackers, budgets, and study documentation.
• Coordinate protocol reviews, database setup, customer standards, kick-off meetings, governance meetings, and customer presentations.
• Monitor study timelines, deliverables, sample receipt, testing progress, reporting, quality, scope changes, and service-related issues.
• Build customer relationships, coordinate cross-functional operational teams, and act as an escalation point for study- and program-level issues.
• Support laboratory startup, facility implementation, operational readiness, process improvement, audits, special projects, mentoring, and training.

Requirements

• Bachelor's degree in Life Sciences or a related field, or an equivalent combination of education, training, and experience.
• At least 5 years of clinical or research industry experience, including 3 or more years in project management and/or project setup.
• Strong knowledge of clinical research terminology, project management processes, and laboratory operations, including logistics, specimen storage, data reporting, transfers, kits, supplies, and site alerts.
• Excellent interpersonal, customer management, organizational, written, and verbal communication skills.
• Good command of the English language and proficiency with Microsoft Office and laboratory or comparable company systems.
• Ability to work in a fast-paced environment, meet deadlines, and maintain effective relationships with coworkers, managers, and customers.

Nice to have

• Experience leading large, global, and complex Phase I-IV clinical trials.

Culture & Benefits

• Work with internal teams, external partners, customers, Facilities, Quality, Operations, and Business Development.
• Participate in audits, inspections, governance meetings, process improvement initiatives, and department-level assignments.
• Contribute to laboratory transformation, operational readiness, and customer delivery improvements.