Account Supervisor (CRM)

Location: Toronto or Vancouver, Canada; flexible hybrid working policy

Salary: $70,000–$80,000 CAD annually

Company

hirify.global is a growth invention agency operating at the intersection of technology and marketing, delivering brand, media, experience, commerce, CRM, and technology services for global clients.

What you will do

• Manage, draft, and review client briefs across multiple integrated campaigns.
• Coordinate campaign delivery from planning and production through deployment, ensuring deadlines, budgets, and quality standards are met.
• Manage client relationships, clarify requirements, communicate updates, and provide strategic recommendations.
• Translate client feedback into clear direction for designers, copywriters, developers, and other cross-functional teams.
• Prioritise workloads, assess feasibility, resolve ambiguity, and escalate issues when needed.
• Identify opportunities to add value through hirify.global products and services while supporting account profitability.

Requirements

• Demonstrable agency experience in Client Services, preferably as a Senior Account Manager or Account Supervisor.
• Experience delivering multi-channel marketing communications, including digital, CRM, and email marketing.
• Working knowledge of production and interactive processes.
• Strong organisation, communication, relationship management, stakeholder management, and strategic planning skills.
• Ability to manage multiple projects, shifting priorities, tight timelines, and ambiguous client requests.
• Experience with Iterable, Braze, or Salesforce Marketing Cloud is preferred.

Culture & Benefits

• Flexible hybrid working policy with offices in Toronto and Vancouver.
• 12-month fixed-term employee contract initially, with a likelihood of extension.
• 15 days of paid holiday annually, increasing with length of service, plus public holidays and birthday leave.
• Mental health resources, enhanced sick pay, an employee assistance programme, and trained Mental Health First Aiders.
• Professional development or personal wellbeing allowance, internal training, learning opportunities, and a buddy programme.
• Enhanced family-friendly policies, office refreshments, and early-finish Fridays.

Hiring process

• Interview conversations may be recorded and summarised using optional AI-assisted technology; candidates may opt out.