Technical Account Manager

Location: Remote from the Philippines; ability to operate within regional time zones required.

Company

ClickUp is an AI-native SaaS company building a unified workspace for tasks, documents, chat, calendars, enterprise search, and context-driven AI.

What you will do

• Develop and manage scaled and personalized engagement plans for small to mid-market and dedicated customer accounts.
• Conduct discovery sessions, identify customer needs, and recommend actionable success strategies.
• Build trusted relationships with stakeholders, develop customer champions, and drive product adoption and advocacy.
• Translate functional and technical requirements into tailored ClickUp solutions and advise customers on complex workflow challenges.
• Analyze product usage and ROI data to provide actionable recommendations and demonstrate business value.
• Collaborate with customers and internal teams to define goals, success metrics, timelines, and operational improvements.

Requirements

• At least 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management.
• Strong communication and interpersonal skills with the ability to build trust across customer levels and segments.
• Experience with industry workflows in services, software development, marketing, or PMO.
• Experience collaborating with Marketing, Finance, Product, Sales, and Support teams to achieve customer outcomes.
• Experience with Customer Success SaaS tools such as CRM platforms, Salesforce, Tableau, Outreach, Apollo, or Front.
• Ability to work within regional time zones and work remotely from the Philippines.

Culture & Benefits

• Fast-paced startup environment focused on customer experience, ownership, adaptability, and proactive problem-solving.
• AI fluency is evaluated during hiring, and daily AI usage is expected across the company.
• Opportunity to contribute to regional and global operational processes.
• Visa sponsorship is not available for roles outside engineering and product.
• Equal opportunity employment and AI-assisted application screening with human oversight.