Staff/Senior Customer Success Manager (AI)

Location: Remote from England, United Kingdom

Company

hirify.global is building an AI connectivity layer and a unified API and AI platform for securing, managing, accelerating, governing, and monetizing API and AI traffic across models and clouds.

What you will do

• Create comprehensive customer success plans covering use cases, roadmaps, adoption, and measurable business outcomes.
• Guide customers through value-based engagements and demonstrate the business impact of the hirify.global platform.
• Map complex customer organizations, identify champions and decision-makers, and use partner ecosystems to expand stakeholder alignment.
• Monitor customer health, utilization metrics, leading indicators, risks, and actionable insights using Tableau, SFDC, Clari, and Hex.
• Lead impactful QBRs and EBRs while clearly communicating the value of hirify.global’s Dedicated Cloud Gateway, API Gateway, AI Gateway, and Mesh Manager.
• Manage renewal timelines, identify cross-sell opportunities, and maintain accurate Salesforce records in collaboration with the account team.

Requirements

• Experience managing multiple customers and prioritizing expansion, satisfaction, feature adoption, and retention initiatives.
• Strong customer-orientation, resilience, curiosity, active listening, and root-cause questioning skills.
• Ability to work collaboratively toward shared company goals.
• Strong attention to detail and disciplined execution of the customer post-sales process.
• Ability to combine technical knowledge with an executive mindset and communicate business value clearly.

Culture & Benefits

• Full-time remote work from England, United Kingdom.
• Collaborative environment focused on customer outcomes and shared company goals.
• Opportunity to work with API, AI, cloud, and connectivity technologies used by Fortune 500 companies and AI-native startups.