Application Support Analyst (Fintech)

Location: Guatemala; fully remote

Company

hirify.global is building global payment products that enable fast and accessible money movement for individuals and businesses.

What you will do

• Analyze, track, and manage end-to-end payment transaction flows across B2C and Enterprise products.
• Monitor business-critical payment services, system health, performance graphs, and SLA windows using Grafana and related tools.
• Investigate incidents, identify root causes, document findings, and coordinate cross-functional resolution.
• Resolve stuck and flagged transactions, including pending payouts or funding cases, and escalate issues when needed.
• Work with banks, partners, PSPs, processors, Engineering, Settlement, and Customer Support to resolve processing and reporting issues.
• Coordinate service releases and rollbacks, then verify post-release system health and performance.

Requirements

• Experience querying data with Oracle SQL and using Postman to understand APIs and debug partner integrations.
• Experience with monitoring and operations, including basic Linux, networking, or cloud administration.
• Ability to manage concurrent, time-sensitive incidents and drive root-cause analysis through resolution within strict SLA windows.
• Experience collaborating with external financial partners and internal technical and operational stakeholders.
• Basic programming literacy for reading code, running scripts, and inspecting data payloads.
• Advanced written and verbal English required.

Nice to have

• Hands-on experience with OpenSearch for log and transaction analysis.
• Experience with Slack, Google Workspace, Jira, or Confluence.
• Knowledge of financial workflows, payment lifecycles, and fintech terminology.
• Bachelor's degree in Computer Science, Information Systems, or a related operational field.

Culture & Benefits

• Fully remote work within the stated Guatemala location.
• Opportunity to contribute to payment products used by millions of customers globally.
• Ownership of meaningful outcomes and opportunities to develop skills across functions and geographies.
• Collaboration with colleagues from diverse backgrounds and disciplines.
• Fast-paced environment focused on action, experimentation, and continuous improvement.