Integration Manager & Technical Support Specialist (Fintech)

Location: Full-time remote, outside of the Russian Federation. The posting is associated with Minsk.

Salary: up to $1,500 gross per month.

Company

International fintech company developing payment solutions for merchants.

What you will do

• Perform technical merchant onboarding and configure payment routing for PSPs, on/off-ramps, and cards.
• Issue API keys and configure system environments for merchant integrations.
• Validate API requests and troubleshoot integrations using Postman.
• Investigate transaction incidents through JSON payload analysis, SQL queries, and Grafana logs.
• Replicate and isolate bugs, determine whether they are merchant- or platform-related, and escalate technical issues to Engineering.
• Complete final technical verification, production readiness checks, and merchant Go-Live activation.

Requirements

• At least 1 year of experience in L2/L3 technical support or as a senior support agent/support manager.
• Experience in fintech, crypto, or payment processing environments.
• Hands-on experience with logs, monitoring tools, troubleshooting, and root-cause analysis.
• Understanding of client-server architecture, REST APIs, and JSON structures.
• Practical experience using Postman to validate API requests.
• Fluent English at B2/C1 level and Russian language skills are required.

Culture & Benefits

• Remote work outside of the Russian Federation in an agile, international team.
• Competitive gross monthly salary based on experience and contribution.
• Career progression toward senior SRE, product, or engineering roles.
• Ownership of platform reliability and merchant production readiness.
• Transparent, collaborative environment focused on open dialogue, experimentation, and measurable impact.

Hiring process

• Apply with a CV and a brief description of a significant incident led, including the technical approach and outcome.