Junior IT Operations Associate (Cloud)

Location: Belo Horizonte, Brazil; hybrid work model

Company

hirify.global is a global software and cloud solutions company with operations in more than 70 countries and a team of over 13,000 professionals.

What you will do

• Monitor and support customer IT environments across cloud, Microsoft 365, infrastructure, monitoring, and backup technologies.
• Handle technical tickets, perform initial troubleshooting, document findings, and escalate issues when needed.
• Configure monitoring dashboards, alerts, reports, and customer onboarding activities.
• Perform operational health checks and identify opportunities to improve service stability and customer experience.
• Develop practical skills in Microsoft 365, Azure, AWS, monitoring, automation, AI, and other emerging technologies.

Requirements

• Recent graduate in Computer Science, Information Technology, Systems Engineering, Computer Engineering, Networks, Cloud Computing, or a related technology field.
• Basic understanding of IT infrastructure, operating systems, networking, troubleshooting, or technical support.
• Academic knowledge, certifications, projects, internships, or practical exposure to Microsoft 365, Azure, AWS, monitoring tools, backup solutions, or ticketing systems is desirable; professional experience is not required.
• Mandatory English proficiency and strong interest in building a technical career in IT operations, cloud services, monitoring, automation, and AI-enabled technologies.
• Strong communication, customer focus, analytical troubleshooting, organization, adaptability, and teamwork skills.

Nice to have

• Intermediate Spanish to support customers across LATAM.

Culture & Benefits

• Learning and development programs, including the hirify.global Academy and on-the-job training.
• Opportunity to work alongside experienced professionals and support customers across different technologies.
• Growth-oriented environment with exposure to cloud, software, data, AI, and emerging technologies.
• Reasonable accommodations are available throughout the recruitment process.