Commercial Field Engineer (AI)

Location: Boston, MA; hybrid

OTE: $150,000–$200,000. Actual compensation depends on job-related skills, experience, and location.

Company

hirify.global builds an AI-powered code review platform for pull requests, IDE changes, and CLI commits, serving commercial customers and development teams.

What you will do

• Lead onboarding and implementation engagements for commercial and mid-market customers.
• Configure and optimize the platform within customer development workflows and CI/CD environments.
• Deliver customer training, onboarding sessions, workshops, and technical enablement programs.
• Review configurations and integrations, troubleshoot issues, and serve as a technical escalation point.
• Partner with Customer Success, Product, Engineering, and Support to drive adoption and resolve customer challenges.
• Create documentation and playbooks while improving the scalability of onboarding and enablement workflows.

Requirements

• 2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering.
• Experience onboarding or supporting SaaS, developer tooling, or infrastructure products.
• Strong knowledge of software development workflows and modern engineering tools.
• Experience troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems.
• Familiarity with AWS, GCP, or Azure; comfortable using the command line and debugging technical issues.
• Excellent communication, organization, ownership, and customer relationship skills.

Nice to have

• Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms.
• Experience with Kubernetes, Terraform, or cloud-native infrastructure.
• Experience working in high-growth startup environments.

Culture & Benefits

• Fast-moving, collaborative, and well-funded company environment.
• Opportunity to work on AI-powered development tools and Agentic Change Management.
• Focus on improving developer productivity and software quality.