Principal Software Engineer (SRE)

Location: San Diego, California or Mountain View, California, United States

Base pay: $247,500–$335,000 in San Diego; $261,500–$353,500 in Mountain View.

Company

hirify.global is a financial technology platform whose products include TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Command hirify.global’s most critical incidents as Technical Duty Officer, directing recovery, decisions, escalations, and communications.
• Drive rapid mitigation through rollbacks, failovers, traffic shifts, feature disablement, and accurate customer-impact prioritization.
• Define and instrument real-time customer-impact signals, SLOs, dashboards, alerting, tracing, and service ownership practices.
• Maintain accurate, exercised runbooks and validate notification channels, escalation policies, bridge creation, and executive communications.
• Lead blameless RCAs, systemic remediation, operational-readiness GameDays, and improvements to incident-management and observability platforms.
• Participate in a 24x7 follow-the-sun TDO rotation and coach senior incident leaders, BU Drivers, and responders.

Requirements

• 12+ years of engineering experience, including operation of large-scale, high-traffic production systems, plus a CS degree or equivalent experience.
• Proven experience commanding enterprise-scale incidents, leading senior stakeholders, and making decisive decisions under pressure.
• Deep SRE expertise with SLOs, error budgets, metrics, logs, traces, alerting, PagerDuty-style escalation, and incident-management frameworks.
• Hands-on distributed-systems knowledge across AWS, Kubernetes, service meshes, CDN, DNS, TLS, data stores, and messaging.
• Software development and automation experience with Python, Golang or Java, Infrastructure as Code, and observability or runbook tooling.
• Fluency in AI agent development and orchestration, including agentic tooling such as MCP servers and skills, plus willingness to provide 24x7 on-call coverage.

Nice to have

• Experience in an enterprise-level or financial-services environment.
• Experience influencing Director- and VP-level leaders across organizational boundaries without direct authority.

Culture & Benefits

• Dedicated full-time role focused on shortening, preventing, and improving critical incidents.
• Follow-the-sun collaboration across US and international development centers.
• Competitive compensation with performance-based cash bonus, equity rewards, and benefits eligibility.
• Peak-season readiness coverage for periods such as tax deadlines and payroll cycles.