13 часов назад
Amazon Connect Support Engineer (AWS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Amazon Connect Support Engineer (AWS): Supporting and maintaining AWS-based CCaaS and contact center environments with an accent on proactive monitoring, production troubleshooting, and system reliability. Focus on designing Splunk monitoring flows, performing root cause analysis, and developing redundant CloudWatch dashboards for high availability.
Location: São Paulo, Brazil
Company
is a global IT services and consulting company supporting digital transformation and enterprise contact center initiatives across more than 25 countries.
What you will do
- Design, develop, and enhance proactive monitoring for the AWS Connect CCaaS platform.
- Collaborate with developers, architects, and platform owners on logging standards and observability practices.
- Participate in application design sessions and develop end-to-end interaction flows using Splunk.
- Troubleshoot production issues, perform root cause analysis, and implement corrective actions.
- Work with vendor partners to improve operational monitoring frameworks.
- Develop and maintain CloudWatch dashboards for redundant monitoring and system visibility.
Requirements
- 4+ years of overall IT experience with strong exposure to CCaaS environments.
- Experience with contact center observability, monitoring, and production troubleshooting.
- 2+ years of hands-on experience with Splunk and CloudWatch or similar monitoring tools.
- Practical AWS experience with Lambda, Amazon Connect, and Application Load Balancers.
- Experience with Python or JavaScript scripting for automation and operational efficiency.
- Strong communication and teamwork skills across technical teams.
Nice to have
- Experience with NICE CXone, Genesys Cloud, or Genesys Engage.
- Experience with Zabbix or other monitoring and observability tools.
Culture & Benefits
- Health insurance and a comprehensive compensation and benefits package.
- Language courses, certification programs, mentorship, and professional development opportunities.
- Relocation program and a company culture supporting remote work flexibility.
- Collaboration with global clients in a multicultural and inclusive environment.
- Internal mobility, talent investment, and internship opportunities.
- Regular team-building events and social sustainability initiatives.
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