8 дней назад
Application Technology Operations Specialist (Fixed Income, Capital Markets)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Application Technology Operations Specialist (Fixed Income, Capital Markets) (ServiceNow/JIRA): Supporting and improving production trading applications for fixed income and capital markets with an accent on monitoring, incident management, testing, and operational resilience. Focus on troubleshooting complex application dependencies, performing root cause analysis, supporting deployments and disaster recovery, and improving system stability across global markets.
Location: Brazil
Company
is an AI-first global technology company delivering engineering and digital transformation services for enterprise clients, including financial institutions and Fortune 500 organizations.
What you will do
- Provide day-to-day application support for fixed income and capital markets trading systems, including monitoring and responding to user queries.
- Investigate and resolve production issues with business users, trade floor teams, developers, quants, and technology groups.
- Manage requests, incidents, problems, and changes through ServiceNow and Atlassian JIRA.
- Perform troubleshooting, root cause analysis, end-to-end testing, regression testing, and QA before production releases.
- Support rollouts, upgrades, deployments, server changes, and disaster recovery planning and testing.
- Improve monitoring, logging, system resilience, operational documentation, and application stability while following ITIL practices.
Requirements
- Professional experience supporting capital markets, fixed income, trading, or financial operations applications in a high-pressure production environment.
- Strong experience in application support, production troubleshooting, monitoring, incident management, and root cause analysis.
- Knowledge of ITIL service operations and experience with ServiceNow and JIRA.
- Understanding of monitoring, logging, alerting, application performance, operational controls, system dependencies, interfaces, data flows, and business processes.
- Experience supporting system changes, application deployments, server upgrades, and disaster recovery activities.
- Intermediate to Upper-Intermediate English proficiency required.
Culture & Benefits
- International projects and collaboration with global, cross-functional teams.
- In-office, hybrid, or remote flexibility depending on location and contract type.
- Medical healthcare and well-being support.
- Ongoing learning and reimbursement opportunities.
- Recognition programs, team events, sports compensation, referral bonuses, and equipment provision.
- Culture based on trust, respect, open dialogue, creative freedom, and mentorship.
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