Customer Service Representative (Advanced Electronics)

Location: Polanco, Mexico City, Federal District, Mexico. Customer visits may be required.

Company

hirify.global develops materials and solutions for advanced electronics and high-tech industries.

What you will do

• Manage customer orders, indent orders, service invoicing requests, returns, and order fulfillment activities.
• Respond to customer inquiries and complaints, issue credit and debit memos, and monitor orders through the fulfillment process.
• Build and maintain customer relationships, understand customer needs, gather market intelligence, and provide value-added services.
• Coordinate with Manufacturing, Marketing and Sales, Supply Chain, logistics, warehouses, carriers, finance, and regional contacts.
• Analyze potential material delays with the Supply Chain team and proactively address account issues.
• Support commercial strategies and provide backup coverage for customers across Latin America.

Requirements

• Bachelor’s degree or equivalent.
• Experience building and maintaining strong customer relationships and resolving detailed customer issues.
• Knowledge of Order-to-Cash transactions in SAP.
• Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, Word, and Power BI.
• Strong interpersonal, written communication, multitasking, project management, and change management skills.
• High-level English proficiency required for oral and written communication.

Nice to have

• Salesforce.com experience.
• Logistics, operations, or manufacturing experience.

Culture & Benefits

• Work in a fast-paced, dynamic environment supporting advanced electronics and high-tech industries.
• Collaborate with cross-functional and regional teams.
• Comprehensive pay and benefits package.
• Equal opportunity employer with reasonable accommodation support for applicants with disabilities.