Full Service Support (Tax)

Location: Remote within the United States

Company

hirify.global develops tax preparation products, including TaxAct, a digital tax filing platform for individual taxpayers.

What you will do

• Help customers identify and gather the tax documents required to prepare their returns.
• Answer questions about tax forms, income documents such as W-2s and 1099s, deductions, and filing requirements.
• Provide support through phone, chat, and email during the document gathering and preparation stages.
• Troubleshoot issues using internal tools, IRS resources, and standard procedures.
• Review customer information for completeness and accuracy while maintaining confidentiality and data security.
• Communicate recurring customer questions and contribute to updates of the internal knowledge base and support materials.

Requirements

• Previous experience preparing individual federal and state tax returns using Form 1040.
• Valid IRS-issued PTIN required.
• Basic knowledge of tax laws and tax concepts.
• Excellent written and verbal communication, attention to detail, multitasking, and problem-solving skills.
• Private, dedicated hardwired internet connection required or must be obtained.
• Ability to work extended hours during the peak tax season from January through April.

Nice to have

• Experience with TaxAct or similar tax preparation software.
• Customer service or call center experience, especially in tax, accounting, or finance.

Culture & Benefits

• Seasonal remote position supporting customers during tax preparation.
• Supportive, open, and inclusive work environment.
• Collaborative culture that values performance, perseverance, progress, partnership, and employee contributions.
• Opportunity to be cross-trained on other product lines and support queues.