Customer Support Specialist (Extra Services ZEN Team)

Location: Remote from Kazakhstan, Georgia, or Azerbaijan; schedule follows GMT+3, from 9 a.m. to 9 p.m., with 2 days on and 2 days off

Salary: 600 EUR gross base salary, plus up to 150 EUR gross KPI-based bonus

Company

hirify.global is a fast-growing international travel-technology company focused on travel services and booking operations.

What you will do

• Resolve client issues involving booking modifications, cancellations, and additional service requests.
• Advise clients on bookings and available travel products.
• Communicate with suppliers, hotels, and clients by email and phone.
• Use CRM systems and internal databases to manage support operations.

Requirements

• English: Upper-Intermediate level in spoken and written communication required.
• Kindness, empathy, politeness, stress resistance, and responsibility.
• Ability to learn quickly and remain focused on results.
• A functioning computer and microphone.
• Knowledge of the travel business and booking systems is advantageous.

Culture & Benefits

• Remote work from home.
• Flexible 2-days-on, 2-days-off schedule.
• Access to seminars, training, and conferences.
• Corporate discounts on hotels and other services.
• Opportunities to handle challenging tasks and develop professional skills.

Hiring process

• Complete an assessment after applying.
• Attend an HR interview if selected.
• Complete a one-minute internet speed test before receiving the interview result and offer.