Associate Director, Product Management – Emerging Customer Experiences

Location: Bellevue, Washington, United States

Base salary: $166,000–$265,000 per year

Company

hirify.global is a pet-commerce company focused on providing convenient products and services for pet parents and partners.

What you will do

• Own the product strategy and roadmap for a connected commerce and service experience across account, purchase, fulfillment, and post-purchase interactions.
• Use quantitative analysis, qualitative research, customer feedback, pilots, and experiments to validate customer value, operational feasibility, and business impact.
• Develop prioritization frameworks and manage tradeoffs, dependencies, critical paths, and product risks.
• Mobilize cross-functional partners across design, engineering, data science, analytics, customer care, operations, finance, legal, and marketing from concept through launch and optimization.
• Partner with technical teams on platform architecture, integrations, reuse, new investments, design reviews, and risk mitigation.
• Define success metrics and improve product-development mechanisms, experimentation practices, delivery quality, and execution velocity.

Requirements

• Bachelor’s degree or equivalent experience and 7+ years of product-management experience in ecommerce, marketplaces, platforms, customer experience, or a similarly complex environment.
• Experience owning a substantial product or portfolio from strategy and discovery through launch, measurement, and scale.
• Strong customer research, analytical, business-case, KPI, experimentation, and economics skills.
• Technical understanding of platform architecture, systems integrations, data, technical dependencies, and build-versus-reuse decisions.
• Experience with agile product development, requirements definition, design reviews, testing, UAT, launch readiness, and post-launch optimization.
• Excellent communication and cross-functional leadership skills, including influencing senior leaders without direct authority.

Nice to have

• Experience with B2B, multi-user commerce, account or platform products, payments, fulfillment, or complex purchasing ecosystems.

Culture & Benefits

• Medical, prescription, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance.
• 401(k), new-hire and annual equity grants, and potential annual bonus eligibility for qualifying positions.
• Unlimited PTO for exempt salary team members, subject to manager approval, plus six paid holidays.
• Parental leave, family services, backup dependent care, flexible spending accounts, telemedicine, and employee assistance programs.
• Pet adoption reimbursement and discounts including pet insurance and hirify.global.com purchases.